Terms and Conditions

Introduction

www.mpdenmark.com is owned by:

mpDenmark A/S
Bytoften 68, Tjørring
7400 Herning
DK - Denmark

CVR: 59314017
+45 97 26 77 00
mpwebshop@mpdenmark.com

The following terms and conditions apply to the purchase of goods at www.mpdenmark.com, for delivery to Sweden, Germany, the Netherlands, and Belgium, unless otherwise stated/explicitly agreed.

We reserve the right to make changes to our terms and conditions when necessary, therefore customers are advised to re-read it from time to time. By continuing to use our site, you indicate that you agree with the updated terms and conditions.

Ordering and payment

www.mpdenmark.com is open 24 hours a day, so you can always shop. However, it may occur that we are closed due to maintenance. You can only make purchases when the store is open.

We reserve the right to make any price errors and we reserve the right to change prices without notice in the event of rising costs or general developments in retail prices.

You select the items you want to buy and put them in the "Shopping basket". You can check the contents and their prices, or remove products from your basket at any time.

Any extra payments e.g. shipping and payment card fees will be calculated immediately before you are ready to pay.

When you are ready to order, click "Checkout". Here, you first enter your e-mail, where you want your receipt to be sent. Next, you decide whether you would like to become a member of Club mp and receive newsletters with special offers, news, updates etc. You can unsubscribe anytime you like. Next, please read and accept our terms & conditions. By pressing "Continue", you land on the page where you provide customer information. Select country and address type. Fill out your name, address, Zip code, city, and telephone number to complete the necessary information. Press "Continue" and you will land on "Shipping", where you choose your preferred shipping method and billing address. When you continue, you can review your order and choose your preferred payment method. You can change the contents of the shopping cart until you confirm your purchase by pressing "Confirm and pay".

Now, your order has been placed on www.mpdenmark.com.
After placing your order, you will receive a confirmation email with the invoice and purchase information.
Separate shipping and handling fees will be shown on the invoice.

Payment options

There are several different payment options on our website.
We accept:

• Visa
• Dankort
• MasterCard
• PayPal
• Google Pay
• Apple Pay

The total amount (order price + shipping costs) will be deducted from your account once the order is completed, approved, and shipped.

Your data security

All transactions are handled by the NETS payment service. Your credit card number is sent via an encrypted connection to your bank.

Returns and exchange

If you wish to return the purchased goods, you shall send them to:

mpDenmark A/S
Bytoften 68, Tjørring
7400 Herning
DK - Denmark

14 - days return EU policy

In connection with the current EU Consumer Law:

You have the right to return your item (for a full refund) within 14 days after the package reaches your chosen destination. The item must be unused with labels, and packaging intact.

When you return your goods, you are responsible for covering the shipping costs yourself. As soon as we receive your return shipment in the condition mentioned above, we will give you a refund corresponding to the number of returned items.

Remember to include your order number, name and address to make the refund process easier.

2 years right to complaints

Danish legislation gives you a 2-year right to complain. If you wish to complain about a product that you have purchased from us, it must be done within a reasonable time and no later than 2 months after the fault has been discovered.

If upon first receipt you discover a damaged or otherwise defective product, you are entitled to exchange the product for a similar product immediately or, if the product is no longer available, a refund of the product. All claims are processed within 14 days of receipt of the defective product. We handle all returns in accordance with Danish legislation. You will receive your refund once we have processed your return.

If we assess that there is a justified basis for your complaint, we will additionally refund any costs you may incur in connection with sending the item back to us.
In the event that we cannot form a legitimate basis for your complaint, the shipping costs are at your own expense.

Please contact us by email: mpwebshop@mpdenmark.com before returning defective items.
Remember to include your order number in all communications.

You are responsible for the package while it is in transit until we have received it. We recommend sending the item safely, as well as getting a receipt for the shipment and saving it.

About the webshop

Products and appearance of colors

www.mpdenmark.com can not guarantee that all product images accurately reflect the actual color of the product.
We do our best to present the products as realistic as possible, however, the color settings may vary on different computers, affecting the color displayed on your screen.
www.mpdenmark.com reserves the right to change the range without further notice and has the right to remove items before you place your order.

Personal data

To be able to shop at www.mpdenmark.com, you must at least state your:

• Name
• Address
• E-mail address
• Mobile number

If you have created a login, enabling self-service with us, your personal information, as well as order information, will not be deleted unless you ask us to do so.
Information is not passed on or sold to third parties unless this is done in connection with restructuring, or a full, or partial sale of the company. Any disclosure in such a situation will take place under the current personal data legislation at any given time.
As a customer, you have the opportunity to get an insight into our registration of data about you, and you can object to a registration under the rules of the 'Danish Data Protection Act' and send inquiries which will be directed to mp Denmark A/S via e-mail mpwebshop@mpdenmark.com.

Cookies

By using www.mpdenmark.com, you accept the use of cookies.
A cookie is a small data file that websites put on your computer to be able to keep track of what is happening during your visit and to be able to recognize your device.
A cookie is not a program and does not contain viruses.
Do you want to read about which cookies are used on www.mpdenmark.com and how to delete cookies? click here

Law and venue

Purchases of goods on www.mpdenmark.com are subject to Danish law. Any dispute is settled by the Danish court.